Stockperks 4+

So confused, after I submitted it goes back to the previous step instead of exits out or let me know to input another person if I have any. Since no instructions, I went back same step and info again and again, till the 3rd time I realized that was wrong but don’t know how to exit out, also not sure if you already something to identify I am the owner of my stocks ?

This app is terrible. Ten times more difficult to get credit on cruise than when sending direct to cruise line. Rejected my “credentials” over and over even though I verified them with financial institution twice. Takes 2 full business days to get a response each time. When I finally managed to submit a “manual” statement it was rejected because it didn’t show stock holding. It most certainly did if they’d bothered to look at the 2nd page. On 5th attempt, got accepted but now must wait up to 5 days for credit to register with cruise line! This is nothing but a scam to get people to give up on getting their deserved credit. I will be complaining to cruise line directly, since its impossible to talk to Stockperks.

Trying to get our onboard credit for a Carnival Criise as a CCL stockholder. First you have download app, then enter/submit your documentation proving your a stockholder. Ok that should be it but no. Then after 3 days you get a message that your documents are OK, now fill out the request for the credit on the app. OK but no that’s not it. Now told to wait 5 business days for the next approval.
Oh by the way, if it’s closer than 30 days from sailing it may not be approved. WHY? Stockperks just told me it would be approved in 5 business days so why are we saying 30 in the warning.
Complete customer and stockholder no service.
Mario Ginebra
Cynthia Ginebra